urBin | Storage Simplified

Frequently Asked Questions

Frequently Asked Questions

Did we get it all right? If not, you can always reach us at Support@urbin.nyc or at 212.390.5454. Got all the answers you need and you are ready to Simplify your storage and say hello to the future, Click the button below and let the fun begin.

Backed by technology and inspired by simplicity we connect the physical and digital worlds to make storage accessible at the click of a button. We believe that everyone should have the option and access to smart storage.

With urBin, storage is easy! We drop off empty bins. You fill and lock them. When you’re ready, we will pick up the locked bins and store them in our secure facility. Schedule a delivery whenever you want and your bins will be home in 24-48 hours. You can empty your bins on the spot, or ask us to come back for them later.

Simply input your inventory into our online calculator and get the quote on the spot! Once you place your order, our team of professional movers shows up to wrap your items and take them to the storage facility. When you are ready to to have the items back, simply request delivery in your account on our website, text 212-390-5454, or email support@urbin.nyc  and we will be at your door with your prized possessions within 48 hours.

  1. Enhanced cleaning of bins and equipment: in addition to standard regular power washing, storage bins undergo second sanitization prior to drop off at customer locations
  2. Moving and storage staff and urBin representatives in direct contact with clients are required to wear masks and gloves and clean hands with hospital grade sanitizer before and after each appointment. Upon request, we can double up on masks and wear non-slip shoe covers while in the client's home.
  3. Moving and storage staff undergo daily screenings, workers with symptoms or exposed to people with a confirmed case of COVID-19 are required to quarantine; urBin representatives in direct contact with clients undergo regular diagnostic testing for COVID-19.
  4. On request, urBin offers fully contactless moving and storage services including on-site estimates without customer presence, video estimates, day-of move client representation, moving crew supervision, contactless pickups and drop offs.

We offer two kinds of bins - Large (urBin L), and Extra Large (urBin XL)

Large urBins measure 30in X 15in X 16in. They are larger than standard storage bins and hold on average 15-20 bulky jackets.

Extra large urBins measure 40in X 20in x 20in. They can fit the contents of 3 regular storage bins, and hold on average 25-30 bulky jackets.

Won’t fit in the bins? Not a problem with urBin! Just input your inventory into our online calculator and get an instant quote.  We pick up, deliver and do all of the wrapping for you to ensure safe storage of your furniture.

How do you access everything else in the city? With your laptop, tablet, or smartphone simply select any of the available delivery windows and we will deliver your possessions directly to your home. We will text you when we are on the way so that you are never waiting!

Very safe. Here’s what we do to ensure the security of your prized possessions:

You lock your own bins (we’ll never ask for a key!)
Double-locked bins for extra security
Bins have heavy-duty plastic construction
Modern security monitoring systems at the facility
24/7 on-site manager at the facility

We provide complimentary plastic zip seals for your bins. You can provide your own locks, or you can purchase them from us. Locks are $15 for a set of two.